Refund policy

Returns and cancellations

If you change your mind about an online purchase, tell us within 14 days after receiving it. You then have a further 14 days to send the item back. To start a return, use our Contact page or email us before sending anything, as return instructions and addresses can vary by supplier.

You may inspect an item as you would in a shop. Please return it complete and, where reasonably possible, in its original packaging. We may reduce a refund if handling has reduced the item's value beyond what is necessary to inspect it.

Return postage

For change-of-mind returns, you are responsible for the direct cost of returning the item. If an item is faulty, damaged on arrival, or not what you ordered, contact us promptly with your order details and photographs where appropriate; PhatBuzz will arrange the appropriate remedy and cover reasonable return costs where required.

Refunds

Eligible refunds are issued to the original payment method within 14 days after we receive the returned goods or acceptable evidence that they have been sent back. We refund the basic standard delivery charge paid for the order; any additional cost for an enhanced or express delivery option is not normally refundable.

Exceptions

Cancellation rights may not apply to certain goods, including personalised or made-to-order items and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. This does not affect your rights where goods are faulty or not as described.